Read real reviews from Actavo Direct customers, supplied
independently by Feefo.
Everything I needed was in stock and ready for collection same day.
Staff at Norwich branch are helpful and very freindly
Service rating : Poles were good exactly as described
Product : This review is too repetitive and I refuse to keep repeating myself. Don't ask stupid repetitive questions
Service rating : Quick delivery, great service
Product : Exactly as expected, clean fresh stock
Service rating : Well you really can't fault Actavo. Excellent website, competitive pricing with realistic delivery costs and really good customer service. Prior to my delivery they confirmed with me how the scaffold would be unloaded so they could load the lorry accordingly. That's service! The delivery driver was excellent and made the unloading process as easy as possible. I will be using them again.
Product : Good quality tube with no damage. Fully EN marked so at least you have some faith in it.
Service rating : qualities service
Product : perfait and thank you for that
Service rating : Simple to order and my order was ready collect in a short time.
Easy and quick will use Actavo again
Product : These were replacements for earlier ones which lasted much longer than expect in our rather unusual application. If these last as long we will be very pleased.
Service rating : This company is not equipped for the retail market. The inventory systems are inadequate and the staff don't know what they have in stock. I was first told the item I wanted to collect from my local depot was not in stock and would have to be ordered. Two hours later they called to say they in fact had two in stock. When I got to the depot I was given a rusty old item and was told it was the only one they had. I complained to the salesman and was now told it was indeed a new item but had been lying about the yard for a long time and had become dirty. This was absolutely untrue - it had been bashed about and had a lot of scrapes and rust. Reluctantly I accepted a derisory discount.
In terms of physical layout, the depot I visited (Uxbridge) is unsafe. There is no customer parking so you have to find a space in a yard that is crowded with high piles of equipment, and in which a fork-lift constantly shifts large items.
All in all, a very poor experience. I won't go back.
Product : It works, but it's old and rusty.
Service rating : Service very good , prompt delivery and requirements catered for.
Product : Good quality very impressed
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