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Actavo Direct Reviews by 
Read real reviews from Actavo Direct customers, supplied
independently by Feefo.
| Date | Rating | Comment | Our Reply |
|---|---|---|---|
| 27-Jul-2017 | Placed three orders with Laura always very helpful and polite | ||
| 27-Jul-2017 | Great service, friendly people. | ||
| 25-Jul-2017 | Very prompt ....super delivery man...10/10 | ||
| 24-Jul-2017 | Service rating : This is service second to none. I was kept well informed about every stage of the transaction and delivery excellent ( why do other companies find this so difficult!) Congratulations to every member of your team. Product : Excellent quality and very thoughtfully packaged. |
Thank you so much for your kind review! We have passed this on to the Branch that did your delivery and we are all so pleased you are satisfied with your order. |
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| 23-Jul-2017 | FIRST CLASS SERVICE THE DELIVERY DRIVER WAS A GENTLEMAN. | ||
| 21-Jul-2017 | Service rating : The service would be improved greatly if the items were delivered to the correct address meaning my wife and I did not have to manually carry them from the place they were left to our home. We paid to have these goods delivered, we explained where we lived, we ensured someone was in all day to receive them so although the product was fine, the delivery to our home did not happen. Product : Excellent product - we have purchased similar before and the goods are as they say on the label. |
Thank you for your review. This is so disappointing for us at Actavo Direct and the branch who did your delivery to read. I'm sure you can appreciate the weather conditions that day, as the thunderstorm that hit the area made it very difficult for our driver to contact you for exact directions (flitting signal due to the storm) as there are no numbers on your door. The delivery instructions that we received stated that if our driver was going to be using a Sat Nav it would show on a different street to yours, and therefore that's what we passed on. He left the goods in what he believed to be the correct property as it was one number away from yours and he did knock on the door to double check, but unfortunately there was no answer. After we heard about your issue, the branch tried to ring you twice during the day, both times leaving messages, and then once in the evening which you answered and resolved with them. We are all very saddened to receive 1 star when in this instance there were exceptional circumstances. |
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| 20-Jul-2017 | Eccellente efficiente flessibile scaffold sales staff Laura. I was able to cancel refund and reorder when a promotion started that beat my other supplier. I like that prices are displayied on line. My only reservation dissapointment is I avoid multinational companies that are involved in the nuclear industry for ethical reasons as I have had experiance working in this dangerouse field and being contaminated.with another firm beyond the law. |
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| 19-Jul-2017 | Service rating : I had to wait for too long on collecting this very small order Product : Never see slightly rusty galv scaffold tubes before also slightly bent in the middle and as I am using them for a small wind turbine tower I am not totally satisfied |
Thank you for your review. I have looked on my system and can only apologise you had a two day wait to collect your order. We have looked into why this has happened and it was because one of your items the branch didn't have in stock, and we had to get it from a depot 104 miles away. We always speak to our customers to ensure they can wait a little longer if their goods aren't in the branches, alternatively they have the option to cancel and receive a refund, which was no different on this occasion. We will ensure that our smaller branches expand their stock to hopefully resolve this happening in the future, and thank you for bringing this to our attention. |
