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Actavo Direct Reviews by Feefo

Read real reviews from Actavo Direct customers, supplied
independently by Feefo.

(94% from 323 reviews)

See all of our Independent reviews and latest ratings by clicking here
Date Rating Comment Our Reply
29-May-2017 Service rating : They were fantastic, couldn't be more helpful. Such lovely people. I spoke earlier to Emma, Laura and Alexandra who said that were all trained by Lynn.
They were hilariously funny but also very professional.
I'm a bit of a loony old bag which made them laugh.
Seriously they could not have been nicer people and I will recommend Actavo to anybody needing any of your products. By the way the delivery guy was equally lovely
Product : Easy to assemble, delivery efficient and helpful driver
 
29-May-2017 Thanks. It was an excellent experience from the ease of ordering to the friendly communications both email and phone and most of all the amazing delivery driver who couldn't have been more friendly and helpful.
Will be using your company again and recommend you every time.
 
29-May-2017 Service rating : Very easy to understand Web site gave date and did what it said on the tin would use again and tell friends about it the delivery driver was prompt friendly and helpful carried the boards into garage very kind of him
Product : As advertised well made we are using them for a deck on patio
 
29-May-2017 Service rating : Brilliant. Swift delivery, easy to use interface, friendly and helpful delivery driver. Would recommended.
Product : Top notch, would recommend
 
27-May-2017 Service rating : Good service but the quality of the scafold boards is poor, they are all splitting.
Product : I have just been down to Jewsons and had look at the quality of there scaffold boards, they are second to none,dry,straight,no splits and no warping. The ones i had from Actavo are laid and screwed down as a deck, they continue to split in the sun and now are warping and pulling the screws out. They are sub standard and would not recommend you buy scold boards off them.
Thank you for your review. I trust the solution we offered was acceptable, as here at Actavo Direct, we pride ourselves on Customer Satisfaction and always try to ensure we rectify any situations that our customers do not feel are to their standard. Going forward we aim to provide more information relating to our Scaffold Boards to provide a better service and ensure customers are aware of the uses of them prior to purchasing. As always, customers are encouraged to telephone us with any queries regarding any of our products to establish their uses, and of course, other questions they may have.
26-May-2017 Service rating : Sending someone who parked further away from the entrance and not able to assist in unloading was a bit of a hinderence.
Product : Just what I ordered and great quality.
Thank you for your review! We are pleased the service you received from the Sales team was up to the standards we work so hard to achieve. I have spoken to the branch who did the delivery for you today, and they apologise to you that their Manager couldn't help you offload. Unfortunately that was due to him breaking his wrist a few weeks ago, but rest assured if you would like to place an order in the future with us we will ensure to help you where we can.
26-May-2017 Very pleased with the overall experience, prices are very good, delivery time advised before hand. all staff were very helpful. I cannot fault any part of the purchase. Would use again. Thank you for your review! We are so pleased to read that our customers are satisfied with our service and quality. We look forward to receiving your next order.
26-May-2017 Very very good on the phone online would not accept my order
Delivery man great
Would have been 5 but for the Internet and 1day late delivery
Great staff